30-Days Satisfaction Guarantee
Within 30-Days period from
the delivery date any customer who is unhappy with the order is able to
return it according to our Terms of Service. Please see steps below to
ensure a swift, no-hassle return process.
Steps To Take When Returning A Product
Step #1 - Contact our Customer Support Team via help@enence.com
to initiate the return. Please provide us with your Full Name, Email,
Order number, Return reason and Name of the product you would like to
return so that we could look up the order and determine whether the
order meets our return conditions.
Step #2 -
If your order meets our return conditions, a unique link to our returns
form will be provided by our Customer Support Team. After receiving
the link, please follow the instructions and enter the requested
information. After receiving the RMA (Return Merchandise Authorisation)
number and Return address, please re-pack your product safely and
securely into a box or envelope. Please attach the provided RMA form in a
visible place on the packaging. Please note that unauthorised parcels
(without RMA forms being visible on the packaging) will be refused by
our warehouse and returned back to you. All products shall be returned
in unused, brand new, manufacturer condition, in original packaging,
with all their components and accessories included.
Step #3 -
Send your package to our provided Return Address and enter the tracking
number of the returning parcel in your unique return link. Please note
that return shipping fees will not be refunded or compensated for, you
would be responsible for shipping and delivering it back to us.
Furthermore, returns without tracking numbers will be refused by our
warehouse, please make sure to use registered mail or other trackable
shipment method.
Step #4 -
Once we receive the return and inspect it (This may take up to 14
days), we will issue you a refund. Please note that Restocking fee of
15% and/or Diminishing fee (Depending on the condition of the returned
item) may be deducted from your total amount of the refund. Once refund
is issued, it normally takes up to 3-5 business days for the refund to
be shown in your bank statements.
*
Please be advised that all returns must be authorised with a unique RMA
number and be sent to the Return Address provided by Customer Support
Team. If you will send your order to other address, refund will not be
issued. *
**
Please Be Advised that refunds will be sent to the original source of
payment you used to pay for the order. Please contact the card-issuing
bank with questions about when the credit will be posted to your
account. **
We understand that
sometimes things change and you may need to return your order. That's
why we set-up a no-hassle return policy for you.